Exam Number/Code : ex0-103

Exam Name : ISO/IEC 20000 Foundation

Questions and Answers : 80 Q&As

Update Time: 2010-08-02

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What is the objective of a Management System?

A. to define, agree, record and manage levels of services

B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services

C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services

Answer: D

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